Selectamark Security Systems plc t/a ChelseaClip accepts that at times things will not go as either we or our customers had hoped or expected.
If you are unhappy with the product or service you receive from ourselves you have two options initially we suggest you contact the ChelseaClip sales office on 01689 860757 or by e-mail firstname.lastname@example.org as this will probably be the quickest way to solve any issues.
If however you need to escalate the matter please contact the Director of Operations, Stephen Morris, on 0800 587 4739 or email@example.com
In order to return any item purchased on the web site a returns Number must be obtained from ChelseaClip BEFORE any item is returned. This number must be quoted on all returned items if a credit is going to be raised.
To obtain a Returns Number please contact firstname.lastname@example.org
What do I do if an item is faulty when it’s delivered?
To make a claim for an item being faulty on delivery the fault must be reported to ChelseaClip within 7 days of the item being delivered. Simply contact email@example.com , stating what the fault is and we will supply you with a returns number and you can then advise us if you want a refund or the item replacing.
Once we receive the goods we will then either:-
1. If you requested a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage.
2. If you requested us to despatch a replacement item we will despatch the replacement.
Returning Personalised Products
We will not be able to accept any returns on products that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.
What do I do if an item fails once it’s been used?
All goods supplied by ChelseaClip are from official sources and are covered by the normal manufacturer’s warranty. If an item has failed prematurely please contact firstname.lastname@example.org, giving us details of the product and fault, and we will issue you with a Returns Number. Certain products need to be returned to our suppliers, for inspection and possible repair, before a replacement item or credit can be issued. Once we receive the goods they will be inspected and you will be advised of the action that will be taken.
Who pays the postage on returned Items?
If you return something due to it being unsuitable you will need to pay the postage costs to return it to us. If the item is not returned in its original packaging ChelseaClip reserve the right to charge a handling fee to reprocess the returned item.
If you return something due to it being faulty we will refund up to £10 carriage. If your return exceeds this amount please contact support email@example.com and we can arrange collection from you. Please state a date and collection address (not Saturday or Sunday) where the goods can be collected from.
We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
How quickly will ChelseaClip process the return?
We aim to process all returns with in 2-3 working days.
What happens if ChelseaClip is out of stock of the replacement item?
ChelseaClip will contact you and advise you when we expect additional stock of the item so that you can have the choice of waiting for the replacement item or choosing to accept a refund.
How do I know if ChelseaClip has processed my return?
If you go to the your account section of http://www.chelseaclip.co.uk
login with your email address and password. You can see the status of all your orders from there.
ChelseaClip supplies products into the UK and will supply any returned product to a nominated UK address.